Frequently Asked Question (FAQ)

Great Tenang

1. What are the benefits provided under GreatTenang?

GreatTenang provides 24 hours’ insurance underwritten by Great Eastern General Insurance (Malaysia) Berhad (Company No.198301007025) (“GEGM”). This product provides compensation to the Insured Person in the event of accidental death or total permanent disablement caused by accidental, violent, and external means.

2. How much is the premium do I have to pay for this coverage?

Please refer to the Schedule of Premium as set out below:

Annual Premium RM75

• Premium is excluding the prevailing Government Tax (if applicable).

• The insurance cover for the Insured under this policy shall be for a period of one (1) year and premium is payable annually before the commencement of coverage.

• If Plan 3 is purchased by utilising the RM75 Perlindungan Tenang Voucher, the premium payable will be automatically deducted from the voucher.

3. How do I become eligible for this coverage?

To be eligible you must fulfill the following eligibility requirements:

a) Aged not less than sixteen (16) years old and not more than seventy (70) years old; and

b) A Malaysian citizen residing in Malaysia or permanent resident of Malaysia or a worker having a valid work permit in Malaysia.

4. What is “Perlindungan Tenang Voucher (“PTV Programme”)”?

The PTV Programme is an initiative by the Government of Malaysia to expand social protection, where a voucher will be allocated to eligible Bantuan Keluarga Malaysia (“BKM”) recipients to purchase a new Perlindungan Tenang product or renew their existing Perlindungan Tenang product.

The effective date of the PTV Programme for 2022 is from 1 January 2022 to 31 December 2022.

5. Who are eligible for this RM75 Perlindungan Tenang Voucher?

To check your eligibility, please visit the website https://www.myptv.my/ to check your eligibility by keying in your NRIC number. If you are eligible for the voucher, the system will generate a Voucher Number. Alternatively, you may also walk in to any branch or authorised agents or distributors of GEGM to check your eligibility.

If you have any difficulty checking your eligibility or enquiry about this PTV Programme, you may contact Program Baucer Perlindungan Tenang call center at 03-7723 9333 or visit https://www.mycoverage.my/

6. How can I purchase GreatTenang if I have the Perlindungan Tenang Voucher?

If you have the RM75 value of Perlindungan Tenang Voucher, please let us know in order for us to apply the Voucher Number. The premium payable will be automatically deducted from the voucher.

Please note that this product is also known as “Great Ride Shield”. The policy contract, policy schedule and renewal notice you receive will carry the name of “Great Ride Shield”.

7. My spouse and I purchased Plan 3 of Great Ride Shield with two different payment methods. I have utilised the Perlindungan Tenang Voucher but my spouse paid the premium by debit card. Why do we get Product Disclosure Sheet of different product names?

Please note that GreatTenang is also known as Great Ride Shield. The Product Disclosure Sheet and this FAQ carries the GreatTenang name. However the policy contract and other policy servicing documents will carry the Great Ride Shield name. Rest assured that the product features and coverage are of the same.

8. When will my coverage commence?

Your coverage will commence at 12:00 a.m. on the effective date of the Period of Insurance as stated in the Policy Schedule or such other communication means as sent out by us or our authorised agent/distributor.

9. How long is the coverage period?

You will be covered for 1 year from the effective date of the policy.

10. Can I continue to have the protection once my coverage period expires?

No. Your protection under the GreatTenang will be discontinued once your coverage period expires.

11. Can I make claim(s) under this GreatTenang coverage even if I have other Personal Accident policies?

Yes. Even if you have other Personal Accident policies, you are still entitled to make claim(s) under this GreatTenang coverage. However, if you become entitled for reimbursement of all or part of the benefit under this policy from any other source, or if there is in place any other insurance against the events covered under this policy, GEGM will only be liable for the excess of the amount recoverable from such other source or insurance.

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